Today (Thursday) a patron brought it to our attention that another patron who was viewing pornography on a public computer earlier this week (Monday).
The patron who complained said he did not say anything on Monday because he just wanted to get out of the library with his children. Today, he canceled his computer reservation because he would be seated next to the same young man viewing porn.
The accusing patron did not want any problems, nor did he want it known that he was the one who complained, but he did want some resolution.
How would you resolve this matter?
We all need to be aware and be prepared to handle such matters according to HPL Policy.
Here is the link to the HPL POLICIES AND PROCEDURES
and the Children’s Internet Protection Act (CIPA )
Please review the policy and post your comments below:
Thanks--
Carolina
1 comment:
Did you notice the email we received from Wendy Heger?
The following initiatives are underway in FY10:
Handbook for dealing with common situations in development by a committee led by Mike VanCampen
Online Managing Difficult Patrons with Confidence course available to all employees.
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