New Staff Email System

Greetings all,

Please be aware of the new staff email system in place as of 05/27/10. The url to access your HPL email via the web has been updated on the SWX blog. If you have any questions, comments, or concerns please let me know.

Thanks,
Justine

FYI - Telephone Etiquette Guidelines

Staff please be aware of the HPL telephone etiquette procedure.

Thanks,
Justine

Thank you for all of the smiles and warm greetings you give our customers each and every day—both our external customers and our internal ones.

I have been asked to remind you that as you give these warm greetings over the phone that you follow the HPL Telephone Etiquette Guidelines as part of our “voice brand”.

For your convenience the Three Part Telephone Greeting guidelines are included below. The full HPL Telephone Etiquette Guidelines are attached as a Word document and are also available online at https://hplnet.hpl.lib.tx.us/depts-hr.html .

Three Part Telephone Greeting for Public Service Telephones

Thank the caller for calling the Houston Public Library System.
Thank you for calling the Houston Public Library System.

Follow with the name of your branch/unit.
This is the Southwest Express Library.

Offer Assistance.
How may I help you?

Sincerely,

Don Duran

Human Resources Training Coordinator

Customer Satisfaction Survey Promotion - June 2010

FYI,

Thanks,
Justine

From: Davidson, Veronica - HPL

Good Afternoon,

This is a reminder that we are asking you to promote the LibSat online Survey on a particular day of the month. In June that day will be Tuesday. We ask that you encourage customers every Tuesday to complete this survey and when possible, staff should distribute the survey bookmarks to customers. Please let me know if you need more bookmarks.

Thank you.

Action Required: Executive Order 1-50 "Prohibited Workplace Conduct Including Sexual Harassment"

Team –

Recently, the Mayor signed Executive Order 1-50, “Prohibited Workplace Conduct Including Sexual Harassment.” The purpose of the Executive Order is to inform employees that “behavior that is sexually harassing or sexually offensive or that otherwise impairs maintenance of a professional and dignified work environment is expressly prohibited and will not be tolerated.” The executive order is available online at http://www.houstontx.gov/execorders.html

Any employee who believes a violation of Executive Order 1-50 has occurred may pursue informal or formal means of resolution by addressing their concerns with one of the Library Designated Departmental Representatives (DDRs): Ophelia Cespedes, 832-393-1343 or Tim Hardy, 832-393-1339. Complaints may also be presented to the Office of Inspector General directly or by calling the City of Houston Sexual Harassment Hotline at 713-837-9030. A poster containing information for filing a complaint is being forwarded to all HPL facilities for placement on staff bulletin boards.

Please make sure these items are handled by their due dates:

All HPL employees must read Executive Order 1-50, sign the attached acknowledgment form and submit it to their supervisor by Friday, May 21, 2010. The acknowledgment form is also available under HR Forms on Inside HPL https://hplnet.hpl.lib.tx.us/forms/EO_1-50-Acknowledgment.pdf

Managers are asked to confirm each employee under your supervision has read and signed the acknowledgment and must forward all forms to the HPL-HR office by Friday, May 28, 2010.

If you have any questions about the Executive Order, please contact one of HPL’s DDRs listed above.
Thanks,
Edward Melton

Out of the Office

I will be out of the office from May 12 - May 18. I will return to the office on Wednesday, May 19, 2010. In my absense, Dionne will be stepping in as Acting Manager. If Dionne is not available, you can contact Thuy at Frank 832-393-2414.

If you need anything please let me know. Enjoy the rest of your day.

Thanks,
Justine

Burnett Bayland Park -- Updated 05/11/10

Greetings everyone,

SWX has been chosen to assist with the Computer Lab at Burnett Balyand Park everyday from 1-6 starting May 12, 2010 - June 13, 2010. Every staff member at SWX will assist with this project and will have a 1-6 shift at Burnett Bayland Park weekly. The project starts on this coming Wednesday, May 12, 2010. On the days that you are scheduled to go to Burnett Bayland Park lunch will be from 12-1. Please check the daily schedule for your assigned shift at Burnett Bayland Park.

If you have any questions, please feel free to ask.

Thanks,
Justine

Thuy @ Frank Library

On Monday, May 10, 2010 Thuy will report to Frank Library in order to assist with the Manager and Administrative duties. She will continue to work with the World Language Department and will provide assists to Frank on a temporary basis until a permanent manager is in place around the end of May. Please contact me if you have any questions.

Edward Melton

Upcoming Training

Hi everyone,

Just a quick note that all staff will be attending Smart Money Manager and Serials training during the month of May. All staff will attend SMM training between May 10 - May 12. Please see the daily schedule for your training date. Please be sure to arrive at Marston (Financial Services) promptly at 9:00AM on the date of your scheduled training. If you are not able to attend the training to do a conflict with programming, please let me know ASAP.

I will update you all when the dates for Serials training are available.

Thanks,
Justine