I encountered a situation yesterday while on a site visit: a customer who had just received a new MY Link card was only allowed to check out 2 items. Staff and I worked towards resolving the issue and were able to check out the items. Staff reported that it happens at least twice a week! So upon my return, I checked with Somer Newland to find an answer. When staff registers a new user using MobileCirc or updates an eCard record using MobileCirc or Workflows, the maximum checkouts allowed does not automatically update to UNLIMITED. This, unfortunately, is a known issue and has been reported to Sirsi. The workaround is to go to Circulation>Users>Renew Privilege in Workflows, enter the library card number (the MY Link number, not the temporary number generated by eCard) and click Renew Privilege. This will update the record and the customer will be allowed to check out as expected. I have updated the MY Link Online Library Card FAQ available on the Training Portal.