Several staff members have contacted Digital Strategies/HelpDesk about a hotspot issue: when it’s checked in, it gives an error message instead of fulfilling the next hold in the queue. HALAN has opened a ticket with Sirsi but rather than send individual barcodes, Digital Strategies would prefer to send them a list.
As location managers, please update the following spreadsheet should your staff find one with this problem? Digital Strategies will submit the list to Sirsi by COB on Monday, October 8. It is not necessary to report this issue to the HelpDesk since they are already working on a solution.
Here's the link: https://bit.ly/2PhWks5 (requires login to OneDrive)
Also, Digital Strategies is removing the 30 day embargo since customers can place holds through Enterprise. There isn’t a way to block library cards that are less than 30 days old. As a result, a customer with a less than 30 days old card, can have a hotspot ready for pick up. It wouldn’t be prudent for us to stop them from checking out an item that was ready for pick up. Staff will still need to check the photo ID and review the device checkout policy.
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