Special Patron Attention

Hey Guys,

As you know we have had a few incidents recently with a specific patron and her children. We have already spoken to the patron (Patrick's mother) and let her know that her younger children cannot be in the library unsupervised. By this I mean with out her supervision. The children must be near her at all times (for example: the children cannot be running in the children's area while she is sitting on the couch in the adult area). The incident that sparked this involved her youngest child defecating on the couch. We would like to prevent any future incidents.

If this persists, we will be forced to ban her from the library until she agrees to more closely monitor her children. I have already warned her about it, so she is aware of the situation.

Thanks,
Jennifer C.

Please review the following policy and procedures regarding Library Security, before suspending a customer from the library. You MUST provide an incident report documenting the proper implementation of procedures. An incident report should be completed by the staff involved in the incident and emailed to the manager and Edward.
https://hplnet.hpl.lib.tx.us/polandpro/pro-2_3.pdf
https://hplnet.hpl.lib.tx.us/polandpro/pol-2_3.pdf

Edward Melton

New Security Policy

Hello All,

The policy for unattended children has been changed to the following:

- New policy states that children between the ages of seven years old and fourteen years old should not be left unattended and/or unsupervised for more than one hour or at closing time.

Also,the current policy does not discuss children who are at our libraries during school hours. The new policy addresses it by stating:

- New policy states that the City of Houston curfew for minors 17 and under is between the hours of 9 am - 2:30 pm on a weekday. The Houston Police Department or the Harris County Constable will be contacted when unaccompanied minors are in the library during this curfew time. (City of Houston Ordinance, Chapter 28, Article 5, Section 28 171-175)


Thanks,
James

Next Citizenship Class Starts Tuesday, April 7, 2009

The first Tuesday in April is 04/07/09, so Citizenship Class starts this day.

There is no Citizenship Class on Thursday, 04/02/09.


-Eric

LibSat Online Survey

For the month of April, please encourage customers every Thursday to complete the LibSat online survey and when possible, staff should distribute the survey bookmarks to customers. I appreciate all of your efforts in promoting this important survey. Please note that along with the survey, your customers are submitting wonderful comments about your library!

“This Express library is one of the amazing concepts & we need more of these libraries in Houston. The free computer classes are really helpful for this community.”

Thanks.

Edward Melton

Copier Status

A technician from OCE came today to look at the copier's print quality, which a patron had reported as poor. The tech said that he would put in a recommendation to replace the image drum, because he thinks it's going out.

So, printouts will continue looking faded on one side until further notice.


-Eric

Staff Meeting Agenda - March 25 2009

Staff Meeting Agenda
March 25 2009

New Staff:

• Keith Daniels : HPL Express Southwest
• Esmeralda Castro: HPL Express Southwest
• Nhu Le: HPL Express Frank
• Rudy Lopez: HPL Express Frank

Frank opening:

• HPL Express Frank may open around May 09
• Jennifer, Sumitra, Nhu, and Rudy will transfer to Frank when it’s opened.

Timesheets:

• Dionne is in charge of timesheets.
• Please email Edward, Thuy, and cc Dionne if you request schedule changes.
• Please make sure that you complete your working hours and sign in and out correctly.

HPL Survey:

• Please encourage customers to fill the HPL online survey that is available on HPL website.

Desk Duties

• First priority is our customers.
• Please get help if you don’t know the procedures or answers.
• If the library is slow, you can work on something that’s related to library services.
• Please do not work on your personal activities (shopping, chat, email, etc.)

Off Desk Duties

• Besides your break time, please focus on your job duties (creating programs, services, training materials, and your assigned duties)
• New staff: Check your email and SW blog daily (SW staff has to post at least one a month to the blog); read HPL procedures and policies (especially the materials that are linked to SW blog)

Technology training:

• Aaron, James, Jennifer, and Sumitra are the member of Microsoft Digital Literacy committee. They are working on creating training materials according to Microsoft Digital Literacy curriculums.

Door Count:

• We will use the P number at the 3M gate to count the number of visitors.
• Starting on April 2009, we will do daily “door count”. (Input the P numbers onto the online statistics spreadsheet that is available on the SW blog.)
• During the “Door Count” week, we will do hourly “door count”.

Monthly Reports

As of April, all HPL Express staff are required to provide a monthly report of activities, projects, duties, training, professional development, and any other area of interest to their supervisor. In the case in which you do not have a manager your monthly report should be sent to me, all monthly reports submitted to your manager should also be cc to me. March monthly reports are due by April 5th. All monthly reports are due by the 5th of each month.

If you have not been submitting monthly reports, please forward me a detailed summary of your work since your employment with HPL. Please submit all summaries by Monday, March 23.


These reports are used in your Employee Performance Evaluation. Thanks for cooperation.
Edward Melton

Visitors Count

Hi everyone,

We will add "visitors count" to the library monthly statistics. To make it's simple, I add two columns to the online statistics spreadsheet.

Every morning, a person who open the door will record the P number from the 3M gate onto the Statistics spreadsheet.

Test day for daily count will be Tuesday, March 24th. Daily counts will begin on Wednesday, April 1st.



Please let me know if you have any questions.

Thanks,

Thuy

WATCH OUT!!

Spring Break is this coming week!
BEWARE!!
PREPARE!!
they're coming...
aaron

In Case You're Interested

And at these low, low prices, who wouldn't be, right? You can buy flash drives at Microcenter for a song. I bought mine, 8gb of storage with stunning emerald green finish, for $17 American. Even I've got that kinda dough.

Like I said, in case you're interested.

Don.

I've tried and tried to find that gosh darn video....but i can't.

HOWEVER, I have found the pics that Hot Hits 95.7 took of our first official Wii Competition. Here is the link:

http://hothits957.com/pages/3974861.php?

And here are a couple pics I took of Anthony with my phone







Also, according to Channel 2 KPRC's website, they will be here live?? on April 11 to do a special Discovery Green video.

Lastly...HI EVERYONE!

- Anna

Extreme Wii TV Promo

Hello Everyone

Today Anthony just announced that the Discovery Green Extreme Wii was recored by film crew from Channel 2 News last Thursday and of course Anthony have his 15 seconds of fame on television.

Although this happened last week on Thursday Night, but there still is a chance for the tv spot on the internet so some of the will try to find the video.

Yesterday was the First Offical Grand Night of Extreme Wii and there was more than 50 people there attending the event!

Go to www.discoverygreen.com to learn more!

-Admin

Thank You For Helping a Struggling Student

Hey You Guys,

First of all, these videos serve a couple of purposes. They're part of a class project, but they might also serve as customer service videos. Might.

Second of all, thanks. You all helped me out tremendously; plus, shooting the videos was a load of fun. For me, anyway. I hope so for you, too. My anticipated A belongs as much to you as it does to me. I dedicate my grade to you. Awwwwwwwww, *sniff*

Without much further adieu, the videos:

Call this one "Goofus." Favorite bits of dialog:

- "Somebody stole her phone."
- "Oh no."
- "Who did you have to pay off for that degree?" To utilize another choice bit of dialog, "That's really none of your business!"

Basta! "Goofus":



And "Gallant":



Originally, I thought I'd have to cut out the Supertramp line, a line I came up with during the drive to SW as I was listening to Supertramp. Thanks to the magic of Youtube's annotation tool, the line remains intact.

Again, thanks!

Don.

Shredding computer card information forms

Hi,

Please shred computer card information forms after input data onto the Milcir system in order to protect the privacy of our customers. I place the shredder at the front desk.

Thanks a lot,

Thuy

Schedule Changes

Hi Everyone,

Please limit the changes to your weekly schedule (not every single week, try to limit it to once a month)and always email me at least a week ahead of time. If you do not, I can not change the schedule to accommodate your request due to staff limitation. I will not accept requests over the phone!

Thanks for your cooperation,

Thuy

You, Too, Can Help a Struggling Student

I'm planning to make a short customer-service film to use as part of a class project. Would anyone like to volunteer? I assure that this will be fun, not laborious. Let me know.

Don

Pharos Instruction

Hi everyone,

There has been a change of the Pharos software. Please follow this instruction to assist customers in printing.

Thanks,

Thuy