Hey Guys,
As you know we have had a few incidents recently with a specific patron and her children. We have already spoken to the patron (Patrick's mother) and let her know that her younger children cannot be in the library unsupervised. By this I mean with out her supervision. The children must be near her at all times (for example: the children cannot be running in the children's area while she is sitting on the couch in the adult area). The incident that sparked this involved her youngest child defecating on the couch. We would like to prevent any future incidents.
If this persists, we will be forced to ban her from the library until she agrees to more closely monitor her children. I have already warned her about it, so she is aware of the situation.
Thanks,
Jennifer C.
Please review the following policy and procedures regarding Library Security, before suspending a customer from the library. You MUST provide an incident report documenting the proper implementation of procedures. An incident report should be completed by the staff involved in the incident and emailed to the manager and Edward.
https://hplnet.hpl.lib.tx.us/polandpro/pro-2_3.pdf
https://hplnet.hpl.lib.tx.us/polandpro/pol-2_3.pdf
Edward Melton
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