Staff Meeting & Training Notes 5-5-17

SOUTHWEST EXPRESS / WALTER GROUP STAFF MEETING & TRAINING

FRIDAY, MAY 5, 2017, 9AM-11:45 AM, MEETING ROOM

STAFF MEETING AGENDA

1. Mayor Turner’s Absenteeism Monitoring (excess sick leave use and patterns of abuse)
2. Cash Handling Policy (A.P. No. 4-8 Revised, and upcoming F & A audits)
3. Statistics Recording
4. Updates from April CE Managers Meeting and May SW Managers Team Meeting
5. Issues to Discuss

IMPORTANT DATES THIS MONTH

• Friday, May 5: Outreach at Fonteno Senior Center (Derrick); Outreach at Lansdale Community Center (Ivy); Outreach at Alliance for Multi-Cultural Services (Christy)
• Monday, May 8: Outreach at SW WIC Center (Irene)
• Tuesday, May 9: SW Assistant Managers Meeting at Frank (Christy); Outreach at Alliance for Multi-Cultural Services (Christy); Outreach at Clarewood House (Derrick)
• Wednesday, May 10: Outreach at SW WIC Center (Irene)
• Thursday, May 11: Floating Workshop at Smith (Christy, Linda, Sonia)
• Friday, May 12: Youth Services Meeting (Irene); Turnaround Houston event at SW Multi-Service Center (Alexandra, Derrick, Karen); Pay day!
• Saturday, May 13: Stimley-Blue Ridge reopening (Martha)
• Wednesday, May 17: Outreach at Gulfton Promise Head Start (VRR Storytime); Outreach at SW WIC Center (Irene);
• Friday, May 19: Outreach at New Horizon Head Start (Ivy, Irene); last day of pay period
• Monday, May 22: Outreach at SW WIC Center (Irene)
• Wednesday, May 24: Outlook 365 Training at Central (Rhonda, Teresa); Outreach at SW WIC Center (Irene)
• Thursday, May 25: Outreach at Sharpstown Civic Association monthly meeting (Karen)
• Friday, May 26: CE Managers Meeting at Central (Christy, Karen); Pay day!
• Monday, May 29: Memorial Day, Library closed
• Friday, June 2: Monthly Staff Meeting & Training

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STAFF TRAINING AGENDA: Beanstack, Learning Link and Online Card Registration with Karen and Irene

1. Beanstack: the new SRP registration software; PowerPoint linked on blog under “Desk Information and at https://drive.google.com/file/d/0Bzlda2kw8l4Da0IzVVYyNGtXa0U/view. SRP page at http://houstonlibrary.org/summer.  Early registration for teachers/students begins May 1; individual registration begins June 1.

2. Learning Link card: the HISD student (and staff) card; FAQs linked on blog under “Desk Information.

Staff Meeting Notes 3-31-17

9AM-11:30 AM, MEETING ROOM

STAFF MEETING AGENDA

1. HEAR Training Plans & Training Options (see below)
2. Outreach Update
3. Updates from March CE Managers Meeting
4. Issues to Discuss

IMPORTANT DATES THIS MONTH

• Friday, March 30: Staff Training & Meeting; Pay Day!
• Tuesday, April 4: SW Managers Team Meeting @ FRA (Karen)
• Friday, April 7: Tech Specialists Meeting @ YOU (Derrick, Karen); Outreach at Lansdale Community Center (Ivy); Last day of pay period
• Monday, April 10-Friday, April 14: New Employee Orientation @ CEN (Patricia)
• Tuesday, April 11: Outreach @ Clarewood House (Derrick)
• Friday, April 14: Youth Services Meeting @ Carnegie (Irene, Ivy, Kayren); Pay day!
• Monday, April 17: SLAMS Meeting @ CEN (Alexandra)
• Tuesday, April 18-Thursday, April 20: Supervisor Basics Training @ CEN (Christy)
• Friday, April 21: Last day of pay period
• Wednesday, April 26: Service Providers Meeting @ Baker-RIpley Center (Christy); Volunteer Appreciation Party @ JIB (Christy)
• Thursday, April 27: Collection Management: Weeding Training @ SMI (Christy, Holly, Ivy, Sonia)
• Friday, April 28: Customer Experience Managers Meeting @ Fifth Ward MSC (Christy, Karen); Pay day!
• Friday, May 5: Staff Meeting & Training

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STAFF TRAINING AGENDA

Google Drive with Derrick

NOTES:

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OTHER TRAINING OPTIONS:

1. Tech Training:  Thuy has updated all of the materials on the training portal for the new Overdrive interface;  Her tech training classes have a fairly small audience size, but the portal has a wealth of information on tech topics.  She has added a page called Technology Training and Resources (under Learning Resources or Technology) that has Outlook, Word, Excel, Powerpoint, Access, Publisher, Mac/Windows, Internet and more.  The links include free resources to just learn skills as well as courses where staff can get training credit (Lynda and Gale Course—soon to add web-based courses on TMS).  Employees should always discuss what they want to take with their supervisor before taking a class for credit.
2. TMS (Talent Management System) has also added “soft skills” web based training to the catalog.  These 1 to 2 hour courses are similar to the in-person classes but they are free for anyone to take.  Some of the included topics are:  Anger management, stress management, business writing, effective telephone skills, communication strategies, creative problem solving, critical thinking, teamwork, time management (and more!).  
3. New Employees Onboarding Series: HPL Training holds this series every other month; managers register their new employees for the 5 half day sessions through the training calendar on the Training Portal.

When employees are doing training they will only get credit for training that is 30 minutes or more.  If someone is taking Lynda.com classes, they should submit the certificate for the entire course and not all of the individual video

February 2017 Staff Training & Meeting

FRIDAY, FEBRUARY 3, 2017, 9AM-11AM, MEETING ROOM

STAFF MEETING AGENDA

1. Staff Changes
2. Outreaches in February
3. Tax Help Services
4. Updates from January CE Managers Meeting
5. Procedure for Laptops Needing Repair
6. Issues to Discuss
7. Authentic Chinese Refreshments to celebrate the Lunar New Year!

IMPORTANT DATES THIS MONTH

• Friday, Feb. 3: Pay Day!
• Sunday, Feb. 5: Super Bowl
• Tuesday, Feb. 7: SW Managers Team Meeting @ FRA (Karen)
• Wednesday, Feb. 8: Summer Food Service  Training @ Denver Harbor MSC (Christy, Karen, Linda, Teresa)
• Thursday, Feb. 9: Weeding Training @ ACR (Karen, Linda)
• Friday, Feb. 10: Youth Services Meeting @  (Irene, Ivy, Kayren); last day of pay period
• Tuesday, Feb. 17: SW Assistant Managers Team Meeting @ FRA (Christy); Outreach @ Clarewood House (Karen)
• Thursday, Feb. 16: Outreach @ Sylvan Rodriguez ES (Christy, Karen)
• Friday, Feb. 17: Pay Day!
• Thursday, Feb. 23: Floating Workshop @ ACR (Irene, Rhonda, Teresa, Araceli); Outreach at Ed White ES Literacy Night (Christy + 1 staff); Outreach at Sharpstown Civic Association (Karen)
• Friday, Feb. 24: Customer Experience Managers Meeting (Christy, Karen); last day of pay period
• Thursday, Mar. 2: Read Across America Day!
• Friday, Mar. 3: Staff Meeting & Training; Pay Day!

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STAFF TRAINING AGENDA

Opening and Closing Procedures--What Gets Done When

Overview: Identify and prioritize tasks that need to be completed before and after public hours to ensure efficient operations and smooth teamwork.

1. Group Activity: Prioritize key tasks
2. Discussion: What gets done when--AM or PM?
3. Group Activity: Building walk through