Greetings all,
We were lucky enough to get a new media cabinet to hold all of our CDs and DVDs.
*Please note* CDs are on the top shelf. 1st drawer CDs 1-170 - 2nd drawer 171 - up.
DVDs are on the bottom shelf. 1st drawer DVDs 1-100 - 2nd drawer 101 - up.
Please try to keep the CDs and DVDs separated and make sure that they are labeled correctly when shelved. [[ie: DVD slips with DVDs and CD slips with CDs]]
If you have any questions, please feel free to ask.
Thanks,
Justine
Walter Neighborhood Library, 7660 Clarewood, 77036; HPL Express Southwest, 6400 High Star, 77074
Wednesday, April 27, 2011
Friday, April 15, 2011
**Door Count - Monday, April 18th - Friday, April 22nd**
Greetings all,
Next Week is Door Count -- It is important that our stats are properly recorded.
Starting Monday - April 16 til April 21, 2012, if you are scheduled at the front desk, please make sure to input P Numbers, and In-House Materials Use.
Door Count Spreadsheet
If you have any questions, please feel free to let me know.
Thanks,
Javier
Next Week is Door Count -- It is important that our stats are properly recorded.
Starting Monday - April 16 til April 21, 2012, if you are scheduled at the front desk, please make sure to input P Numbers, and In-House Materials Use.
Door Count Spreadsheet
If you have any questions, please feel free to let me know.
Thanks,
Javier
Thursday, April 14, 2011
Recent Holds for Customers
Greetings all,
Please see the information below regarding recent Holds.
Thanks,
Justine
From: Schumacher, Fred - HPL
Sent: Thursday, April 14, 2011 9:04 AM
Hello all.
I just want to take a moment to follow up on a couple of things regarding this issue. Please keep in mind that the system placed holds on holdshelves prematurely for several days before the problem was detected and reported (many thanks to Tula @ WAL for noticing and reporting the problem). You may find that customers come in looking for holds for which they have received pick up notices, but the items are missing from the holdshelf. In that case, look at the item record in Millennium, call the branch at which the item was last checked in, and ask a staff member there to check their holdshelf. Since the system printed holdshelf wrappers prematurely at the sending location, a number were placed on holdshelf at the sending location, instead of being set “In Transit” and put in Delivery to the pick-up location. There is a high likelihood that calling the sending location to ask that the holdshelf be checked for the item will result in its being found. Please also remember to offer the customer our sincerest regrets for any inconvenience or frustration the issue caused, and assure him/her that it has been resolved. Finally, report any problems with the III system to the HALAN Help Desk as quickly as possible after it is noticed. You can reach the HALAN Help Desk at 832-393-1570 or at HPL.HelpDesk@houstontx.gov .
As always, thanks for everything that you do.
Fred Schumacher
Please see the information below regarding recent Holds.
Thanks,
Justine
From: Schumacher, Fred - HPL
Sent: Thursday, April 14, 2011 9:04 AM
Hello all.
I just want to take a moment to follow up on a couple of things regarding this issue. Please keep in mind that the system placed holds on holdshelves prematurely for several days before the problem was detected and reported (many thanks to Tula @ WAL for noticing and reporting the problem). You may find that customers come in looking for holds for which they have received pick up notices, but the items are missing from the holdshelf. In that case, look at the item record in Millennium, call the branch at which the item was last checked in, and ask a staff member there to check their holdshelf. Since the system printed holdshelf wrappers prematurely at the sending location, a number were placed on holdshelf at the sending location, instead of being set “In Transit” and put in Delivery to the pick-up location. There is a high likelihood that calling the sending location to ask that the holdshelf be checked for the item will result in its being found. Please also remember to offer the customer our sincerest regrets for any inconvenience or frustration the issue caused, and assure him/her that it has been resolved. Finally, report any problems with the III system to the HALAN Help Desk as quickly as possible after it is noticed. You can reach the HALAN Help Desk at 832-393-1570 or at HPL.HelpDesk@houstontx.gov .
As always, thanks for everything that you do.
Fred Schumacher
Tuesday, April 12, 2011
**Branch Statistics**
Greetings all,
Remember to mark down whenever you have questions asked of you by a customer. These statistics are vital in portraying the true amount of work that we do here at Southwest. We are selling ourselves short if we do not keep accurate statistics on that.
A reference question is if you help someone find a book or information source, etc. The other column is for questions such as where is the restroom/water fountain or what time do you close tonight.
(Thanks to Patrick from STE for this lovely info.)
If you have any questions, please feel free to ask.
Thanks,
Justine
Remember to mark down whenever you have questions asked of you by a customer. These statistics are vital in portraying the true amount of work that we do here at Southwest. We are selling ourselves short if we do not keep accurate statistics on that.
A reference question is if you help someone find a book or information source, etc. The other column is for questions such as where is the restroom/water fountain or what time do you close tonight.
(Thanks to Patrick from STE for this lovely info.)
If you have any questions, please feel free to ask.
Thanks,
Justine
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