Recent Holds for Customers

Greetings all,

Please see the information below regarding recent Holds.

Thanks,
Justine

From: Schumacher, Fred - HPL
Sent: Thursday, April 14, 2011 9:04 AM

Hello all.

I just want to take a moment to follow up on a couple of things regarding this issue. Please keep in mind that the system placed holds on holdshelves prematurely for several days before the problem was detected and reported (many thanks to Tula @ WAL for noticing and reporting the problem). You may find that customers come in looking for holds for which they have received pick up notices, but the items are missing from the holdshelf. In that case, look at the item record in Millennium, call the branch at which the item was last checked in, and ask a staff member there to check their holdshelf. Since the system printed holdshelf wrappers prematurely at the sending location, a number were placed on holdshelf at the sending location, instead of being set “In Transit” and put in Delivery to the pick-up location. There is a high likelihood that calling the sending location to ask that the holdshelf be checked for the item will result in its being found. Please also remember to offer the customer our sincerest regrets for any inconvenience or frustration the issue caused, and assure him/her that it has been resolved. Finally, report any problems with the III system to the HALAN Help Desk as quickly as possible after it is noticed. You can reach the HALAN Help Desk at 832-393-1570 or at HPL.HelpDesk@houstontx.gov .

As always, thanks for everything that you do.

Fred Schumacher