Dear HPL Team,
Would you agree that technology skills are essential to serving our customers at HPL as well as for our own personal lives? The need to continuously evolve, learn and grow in the use of digital technology and fluency are important factors for HPL as a customer-focused organization. The HPL Organizational Development Team, along with the Digital Strategies Team, has developed a Digital Fluency program to assist HPL staff in enhancing the organization's technology skills. This program is designed to help HPL evolve with the continuous evolution in technology, which ultimately helps us continue to deliver exceptional customer service to our internal and external customers.
What is Digital Fluency?
What is the goal of the HPL Digital Fluency program?
Digital Fluency is the ability to use technology to achieve desired outcomes. The goal of this program is to gain an understanding of our organization's digital fluency and identify where to provide learning opportunities for staff. HPL staff will have the opportunity to demonstrate their current level of digital fluency through an online assessment tool called NorthStar and use it as a guide to improve or gain additional digital fluency with online resources, training modules and individual training. Our priority is to provide each and every one of you with technological skills development and learning opportunities.
Digital Fluency Assessments - April 23 - May 20, 2018
The NorthStar online assessment tool offers six (6) special assessments. These assessments will kick-off the Digital Fluency program and provide a comprehensive understanding of HPL's digital fluency level. All six assessments will be available starting on Monday, April 23 and must be completed by Sunday, May 20 (at end of day).
Every HPL staff member is required to take the online assessments. You must achieve at least an 85% passing rate on each assessment. Assessments may be re-taken to achieve the passing rate during the assessment window. Thirty (30) minutes of training credit are given for each assessment.
This is a skill building process! We encourage everyone to review the HPL NorthStar Resource Guide before taking or retaking the assessments.
How to access the online assessment tool
Visit the Digital Fluency Resource Page on the HPL training portal. You will find instructions on how to get started. Attached is a “How To” guide to help as well.
This program is designed to support HPL staff in maintaining or gaining the Digital Fluency necessary to serve HPL internal and external customers. The goal is to provide all staff with the best learning and training opportunities and is not designed to be punitive.
