WeCAN Copy Cards

Hi all,

Please keep the WeCan Copy Cards in the front desk and use it for WeCAN Works related items.

Thanks,

Thuy

From: Bryant, Jolea - HPL
Sent: Thursday, January 28, 2010 9:51 AM
To: Vo, Thuy - HPL; DeAngulo, Beatriz - HPL; Martinez, Carolina G. - HPL
Cc: Melton, Edward - HPL; Stemmer, Regina - HPL
Subject: WeCAN Copy Cards

Good Morning HPL-WeCAN Works Team,

First, let me thank you for your continued support of WeCAN Works, particularly the ABE/GED classes being offered at your sites! The classes are off to a great start this year, and I know that with your partnership, “We CAN” and will continue to provide this excellent resource to the residents of the City of Houston!!

So that you do not spend your own copy credits for WeCAN Works related items, I have attained and loaded copy cards ($40) for each of your locations to make copies in the event that the instructor needs to make copies associated with the Track II ABE/GED classes. I will be preparing to send them to your attention via Inter-Departmental delivery today. Please be sure to share this information with other members of your staff, so that they are aware of this resource as well.

If you have any questions, please do not hesitate to contact me directly at 3-1623.

Thank you for all the work you do!!

Sincerely,

Jolea T. Bryant

Community Involvement Coordinator

Office of Digital Inclusion/HPL

Ph: 832.393.1623

Jolea.Bryant@cityofhouston.net

www.wecan.houstonlibrary.org

Important Message - Notification of Tardiness or Absence Policy

From: Weeks, Roosevelt - HPL
Sent: Friday, January 15, 2010 7:11 PM
To: HPL - All Employees
Cc: Cespedes, Ophelia R. - HPL
Subject: Notification of Tardiness or Absence Policy

Team –

The City of Houston Human Resources Department asked each City department to review, revise and/or create an absence/tardiness policy that describes appropriate notification methods. In particular, the use of electronic technology needed to be addressed.

A cross-section of employees provided input and a new Library Policy and Procedure was created: 5.0 Notification of Tardiness or Absence

Highlights of Policy and Procedure 5.0 Notification of Tardiness or Absence

· Employee must report unscheduled absence or tardiness to appropriate staff which includes: the supervisor, authorized employee designated by the supervisor, or manager in the upward chain of command, at or before reporting time.

· The employee is required to speak directly to the supervisor or appropriate staff.

· If supervisor or appropriate staff is not immediately available then employee may leave a message with a direct contact number on voicemail, email or text message.

· Supervisor or appropriate staff must respond upon retrieval of the message, however, it is still the employee’s responsibility to ensure they speak directly to their supervisor or appropriate staff no later than 30 minutes after scheduled reporting time.

· An employee may make up time (up to 4 hours) in the relevant pay period if approved by the supervisor.

Revisions were also made to the existing Library Policy and Procedure: 5.1 - Hours, Time and Attendance.

Important Revisions to existing Policy and Procedure 5.1 - Hours, Time and Attendance:

Prior to Revision

· In 5.1 Hours, Time and Attendance Procedure, section C it was stated “In no case should notification be later than 1 hour after scheduled starting time.

After Revision

· In 5.1 Hours, Time and Attendance Procedure, section C now states “In no case should notification be later than 30 minutes after scheduled starting time.

You can review the entire policy and procedure by visiting the Library’s intranet site, at https://hplnet.hpl.lib.tx.us/. Once there, choose Forms and Documents/Policies and Procedures. The new policy and procedure is under the Human Resources tab, Policy and Procedure 5.0.

If you have any questions or concerns, please feel free to contact your immediate supervisor or HPL’s Human Resources Division. Thank you.

Regards

Roosevelt Weeks

Deputy Director of Library Administration

Houston Public Library

832-393-1327

Meeting Room

FYI,

Mr.Nick is no longer in charge of booking the meeting rooms. Please call 713-794-3150 to book the room or email hltems@cityofhouston.net.
Thanks,
Dionne

ANTS!!!!! >>>>ANTS!!!!! >>>> (not in my pants)

Hello All,

Just wanted to give a heads up (thanks Rachel) that we have a large infestation of ants by the emergency exit here in the library. I reported it to Sprocket already but please keep an eye out to see if they spread.

Thanks,
James

Harrassing IT Pays Off

After numerous calls to IT about how SLOWWWWWWWW Mil-Circ has been since the upgrade a few weeks ago, I called again today, and spoke with a wonderful lady who told me to check how much RAM was on the computers (we have 1GB), and she said we need 2GB.

IT said they would write up a ticket and hook our staff computers up with 2GB of RAM to see if that would help speed Mil-Circ up on our side.

Eric

Hold Notifications

FYI,

Thuy.

From: Zerkow, Syma - HPL
Sent: Friday, January 15, 2010 12:07 PM
To: HPL - COMS List; HPL - Circ Senior LA's
Subject: Hold Notifications

I just replied to a customer concern and want to make sure all of you are aware of how notification of holds works.

When an item with a hold on it is checked in at the pick-up location, the notice to the customer that the item is ready for pick-up is sent into a queue. For those who are notified by email, that email notice is sent out at 7:30 am, Monday - Friday. So, if you check-in an item at 6 pm on Tuesday, the customer will receive an email early Wednesday morning that the item is ready for pick-up. In addition, if a customer checks their account any time after the item is checked in, the system will show that it is ready to pick up.

I hope this helps you understand the various time constraints we are functioning with when dealing with holds and I trust that you will make whatever adjustments are necessary to make sure that when customers come in to pick up their holds, we have them ready to check out.

If you have any questions, please let me know.

Thanks,

Syma

Syma Zerkow

Chief of Technical Services

Houston Public Library

832-393-1484

syma.zerkow@cityofhouston.net

Large white board delivery

Hi everyone,

HPL Digital Inclusion ordered a large white board to aid in the instruction for the WeCAN Works GED prep class. FIDS will be delivering the white board between today and tomorrow, and we are still waiting to see who will be in-charged of the item. Therefore, if the item arrive, please keep it in the workroom until we receive further instruction.

Thanks,

Thuy

Update: SW Multi-service Center staff (Sandra or Nicholas) will take care of this matter.

Thuy

Customer Satisfaction Survey Promotion - January 2010

FYI,
Thuy

From Veronica T. Davidson:
This is a reminder that we are asking you to promote the LibSat online Survey on a particular day of the month. In JANUARY that day will be Monday. We ask that you encourage customers every Monday to complete this survey and when possible, staff should distribute the survey bookmarks to customers. Please let me know if you have any questions. Thank you.


Veronica T. Davidson
Houston Public Library
Communications Division
500 McKinney
Houston, TX 77002
Office: 832-393-1335

Welcome to the future!

Friendly reminder:

Just like that it's the 4th, and I'm reminding all (Eric, James, Dionne)to enter your pertinent stats on the Dec stats on the blog. Please have it done, if possible, by the end of the day.
That way I can have it ready by the deadline, which is tomorrow (5th)
Thanks for your cooperation,

Aaron