Thuy.
From: Zerkow, Syma - HPL
Sent: Friday, January 15, 2010 12:07 PM
To: HPL - COMS List; HPL - Circ Senior LA's
Subject: Hold Notifications
I just replied to a customer concern and want to make sure all of you are aware of how notification of holds works.
When an item with a hold on it is checked in at the pick-up location, the notice to the customer that the item is ready for pick-up is sent into a queue. For those who are notified by email, that email notice is sent out at 7:30 am, Monday - Friday. So, if you check-in an item at 6 pm on Tuesday, the customer will receive an email early Wednesday morning that the item is ready for pick-up. In addition, if a customer checks their account any time after the item is checked in, the system will show that it is ready to pick up.
I hope this helps you understand the various time constraints we are functioning with when dealing with holds and I trust that you will make whatever adjustments are necessary to make sure that when customers come in to pick up their holds, we have them ready to check out.
If you have any questions, please let me know.
Thanks,
Syma
Syma Zerkow
Chief of Technical Services
Houston Public Library
832-393-1484
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