Customer Satisfaction Survey Promotion - July 2010

FYI.

Thanks,
Justine

Good Afternoon,


This is a reminder that we are asking you to promote the LibSat online Survey on a particular day of the month. In July that day will be Wednesday. We ask that you encourage customers every Wednesday to complete this survey and when possible, staff should distribute the survey bookmarks to customers. Please let me know if you need more bookmarks.


Thank you.

http://hpl.countingopinions.com/

Veronica T. Davidson
Houston Public Library
Communications Division
832-393-1335

Hours Changes Effective July 1 - Kendall & Clayton

FYI,

Thanks,
Justine

This is to let you know that beginning Thursday, July 1, 2010, both Kendall Neighborhood Library and Clayton Library Center for Genealogical Research will change their schedules. Kendall Neighborhood Library will add hours, opening on Saturdays. Clayton Library Center for Genealogical Research will open on Fridays and close on Mondays.

The Kendall Neighborhood Library’s new schedule (effective July 1, 2010) is as follows:

Monday 10 AM – 8 PM

Tuesday 10 AM – 6 PM

Wednesday 10 AM – 6 PM

Thursday 10 AM – 8 PM

Friday 10 AM – 6 PM

Saturday 10 AM – 5 PM

Sunday CLOSED

Kendall Neighborhood Library is located at 609 N. Eldridge, 77079, 832-393-1880.

The Clayton Library Center for Genealogical Research’s new schedule (effective July 1, 2010) is as follows:

Monday CLOSED

Tuesday 10 AM – 6 PM

Wednesday 10 AM – 8 PM

Thursday 10 AM – 6 PM

Friday 10 AM – 5 PM

Saturday 10 AM – 5 PM

Sunday CLOSED

Clayton Library Center for Genealogical Research is located at 5300 Caroline, 77004, 832-393-2600.

Both changes are as a result of ongoing evaluation of the new system wide schedules implemented in April 2010. A formal evaluation of all HPL schedules will be made once an initial six-month-period has passed for an in-depth look at the effectiveness of the new schedules and review of customer feedback.

Please let me know if you have any questions.

Greg

Greg Simpson, Assistant Director

Communications Division

Houston Public Library

(O) 832-393-1333

(C) 713-851-8390

Computer #13 in Teen Area

Good Morning,

I want to inform you all that computer #13 has been removed from the Teen Room because the computer desk is not secure & is a safety hazard. That specific area will be taped off as to avoid any safety issues. If you see any patrons around that desk; please ask them to not sit at that desk for their safety. A sprocket has been entered for GSD to repair the desk. Thanks to Eric for catching this safety concern last night.

Thanks,
Justine

Cash Handing Training

Good Morning Team,

Smart Money Manger will be "going live" here at SWX soon. Prior to SMM "going live" all staff will be attending Cash Handling Training with Financial Services at Marston starting on Tuesday June 22, 2010. The training will be approximately 1 hour long. Please see the Daily Schedule for your training schedule.

If you have any questions, comments, or concerns please let me know.

Thanks,
Justine

Out of the Office

I will be out of the office from June 16 - June 18. I will return to the office on Monday June 21, 2010. If you need any immediate assistance, please call Rose at Frank 832-393-2410. If she is not available, please contact Edward.

Thanks,
Justine

Schedule changes for Burnett Bayland

Greetings all,

I want to thank you all for working with the Parks and Recreation department in providing coverage for the Burnett Bayland Computer Lab. There are a few changes in the hours that we will be providing coverage starting Wednesday, June 16.

We will provide coverage at the Burnett Bayland Computer Lab starting June 16, 2010 – July 5, 2010 from 3:00pm to 6:00pm.

If you have any questions, please let me know.

Thanks,
Justine

Important Changes to Group SRP Prize procedures

Greetings all,

The following is an email from Heidi regarding SRP group registration.

Thanks,
Justine

---------------------------------------------------------------
It has come to our attention that this year we already have identified at least a handful or more of potentially fraudulent groups who are registering under various names and collecting large amounts of prizes, but whose information can not be verified.

To keep this from occurring, we are now asking that groups (specifically those over 10 kids) that register must show/ provide one of the following to collect their prizes:

State Daycare Registration/ License Number (if they don’t have an official paper with the license number you can look them up here: http://www.dfps.state.tx.us/Child_Care/Search_Texas_Child_Care/CCLNET/Source/CPA/ppSearchTXChildCare2.aspx)
501 c.3 status (You can search here if they don’t have proof http://www.irs.gov/app/pub-78/forwardToSearch.do)

If it is a school then they can show a current School ID and list their Principal and a contact number for the school. We will send you a form to assist with this later today
If they do not have any of these items, but you feel or know that they are valid, just try to get them to show you something that is valid, even if it is just google searching their name and address to verify. For example, one of the possible fraudulent groups used a real group’s name, but we can call the real group and find out if they actually signed up for the program.
If they are a group that says they are a large family or something similar then they should have all the kids register individually with their parent or caregiver, and they should not register as a group.

If you need assistance with this, please let us know. We are not trying to make the summer more difficult, but we are trying to make the program one that rewards kids for reading and not rewarding people who just want to get the prizes. As you all know, our prize numbers are low this year, and we need to make things stretch as much as possible. We have also had issues with this in the past, where “groups” actually got the prizes and scalped them for profit.

I am out of the office this afternoon, but if you have questions that must be answered today, please call Michaela at x32028 or Jane at x32027.

Heidi

Heidi M Daniel, LIV
Programming
Houston Public Library
500 McKinney
Houston, TX 77002

Greetings,

Here is some information from Wendy Heger about Hurricane Preparedness.

Thanks,
Justine

HPL:

With the beginning of hurricane season, I urge everyone to be prepared! Some tools are available on the HPL intranet at https://hplnet.hpl.lib.tx.us/emergency.html, and I wanted to let you know about a free Hurricane Preparedness workshop on Saturday, June 19 at the George R. Brown Convention Center. Please see the email below from Dana Doan.

Planning & Facilities is in the process of updating the Emergency Preparedness Plan Brochure, so please work with Gwen Walter as she asks for updated contact information.

Thanks, and be safe!

Wendy

Wendy Heger, AIA

Assistant Director for Planning & Facilities

Houston Public Library

(832) 393-1681

(281) 217-7960 mobile

SRP 2010

Greetings all,

I will be working with the SWMSC to find adequate spacing for our programs during SRP; so that we can allow more patrons to attend our programs. This spacing requirement may need for us to shift the rooms where we will hold computer classes on Fridays. I will let you know ahead of time where the Friday computer classes will be held.

This is an update to inform you that all SRP incentives are available at SWX. (on an as supplies last basis) The incentives have been bundled by prize levels 5, 10, & 20. Please ask patrons to fill out the registration form if they have not previously registered online. Once the patron has registered and have read enough titles for each levels then incentives will be rewarded.

If you have any questions, please feel free to ask. Thank you all for you assistance with making SWX's 2010 SRP a great one.

Thanks,

Justine

Summer is here!!!

All,

June 1 is here and as you all know today is the official start of HPL's SRP Program. As of today (at 9:10am) we do not have the incentives in but they are coming soon. Please inform the patrons that the incentives will be arriving soon. Once we receive the incentives they are as supplies last. I sent everyone an email regarding how to handle the SRP incentives last week. If you have any questions please let me know.

I have added the SRP staff login to the blog under the HPL Links section. This is where we record all incentives as they are given to the patrons. Please remember that when patrons register they should select Southwest Express for their location.

Here is some information regarding the SRP Incentives. I know that a few of you have asked me about it.

Important Information:

1) We will be receiving a smaller amount of incentives than you will need.
When you get low (down to your last 20 or 50) or have a large group coming in let me know – I’ll contact Heidi & those in Youth Services***everything is as supplies last***

2) Ask the customers to choose between the coupons (2 at each level) and PAY ATTENTION TO AGE RESTRICTIONS: Please ask the customers to choose two of the coupons at each level to help us conserve prizes, especially if they aren't going to use one of them. If they get really upset, you can give them all to them, but many times customers won't use one or two of them and won't mind picking.

3) Also, many of the coupons have age restrictions. Bounce U and Astros both have age restrictions.

4) All incentives given MUST be reflected in Summer Reader Software.

Thanks,
Justine