Important Notice about Fines

Please follow the instruction careful before you waive any fine:

1. Do not remove any fine without inserting a note onto the customer record to explain why you made that decision.

2. Make sure that you clear your initials when you leave the Milcirc station (If someone else removes the late fees with your initial, it will show your initial in the customer records)

3. If you help a customer to pay the fine online and accidentally clear the fine before processing the payment, please call the Circulation Department:

o Connie Moore - LA Supervisor - 31569
o Cynthia Howard - LA Supervisor - 31568
o Jose Orozco - LA Supervisor - 31491

4. If a customer claims that he or she returned the library items, and you also have a reasonable doubt that he or she did:

o Do not waive any fees!
o Follow the instruction to place a library item to missing status. (It will check the “Missing” item in from the account to which it is checked out without imposing a fine.)

5. Never waive the "Replacement" and "Collection" fees.