Hello,
Financial Services has let me know that there have been some
software updates to our Telecheck machines overnight. You may have issues
with credit card transactions. Please follow the on screen instructions
when you are doing a credit card transactions. Some of the steps have
changed so please let staff know to check the screen for the next step.
Some locations have experienced transactions not working at all. Dimitri
suggests that staff should try to swipe the card. If it fails, try to
manually enter the card information (carefully and accurately); if that still
doesn’t work, you can call the 1-800 number (1-800-622-0842) for
assistance. You will need your merchant ID # when calling. That
number should be posted on the side of the Telecheck machine.
If you have any questions please contact Dimitri Revada in
Financial Services (832-393-1344).
Thanks,
Laurie Covington
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