Greetings HPL Team,

As part of our continuous efforts to improve customer service, we are excited to launch a 

new way to contact the HelpDesk: Logmein HPL Rescue Calling Card is a way to chat with 

a live, HPL HelpDesk tech in real time. You may use it to report staff computer issues such 

as printing, Java, web browsers and Outlook.

Here’s what you need to know:

•       You may still call or email the HelpDesk. HPL Rescue Calling Card is just another quick and fast way to get your issue resolved.

•       During the beta phase, service hours are Monday-Friday, 9 AM – 6 PM.

•       This service is for staff computers only. You will notice the blue icon on your staff desktop computer Thursday, August 4. 

Here’s how it works:

•       Our techs will “remote in” on your computer to resolve the issue ONLY after you’ve given them permission.

•       Once the session has ended, our techs will no longer have access to your computer.

•       Only you can initiate the chat/call from your computer.

•       Make sure to review the how-to handout to familiarize yourself.

As always, do not hesitate to contact us if you have any questions.