This is a reminder about hotspot checkout procedure: Show customer the hotspot device, charger cable, adaptor, SIM card and case to remind that all of these items must be returned in the same condition.
Many devices are being returned in damaged condition and it takes a long time to replace them which causes delays in fulfilling holds.
Please share this information with your staff. I have also added it to the Hotspot Checklist document. Let me know if you have any questions.
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