Hotspots Update and Reminder

From Saima Kadir, 2:57PM:

As we add hotspots to more and more locations, we want to make sure that policies and procedures are observed consistently.

Here are some reminders:

• Report missing hotspots to the HelpDesk immediately;
• Report technical issues to HelpDesk;
• Tri is checking inventory and we plan to replenish lost/missing items soon;
• Staff can ONLY place hotspots on hold for their location; staff with multiple Workflows login MUST use the correct one (based on the location they are working at the time);
  • If other location’s staff place a hotspot on hold, it rearranges the hold queue
• Customers may have multiple hotspots on hold but can ONLY check out one device at a time.

Tri and I will be at the next CE Managers’ meeting so we hope you will bring your hotspot questions! As mentioned in a previous meeting, I am also working on revamping circulation training. Stay tuned.

Feel free to contact me if you have any device related questions.