**Updates with Coin Copiers*

Greetings all,

Please read the following information regarding updates to Coin Copiers.

All money belongs to Coin Copiers.

There has been a Smart Money category for Pay for print that was used if an OCE payment device would not accept a Patron’s money. That Category is NOT TO BE USED regarding Coin Copier transactions. It will disappear as an option from Smart Money Manager before this week ends.

Any difficulties with bad prints or copies or situations with the card issue device or payment devices are to be called into the Coin Copiers 800 number clearly displayed on the equipment.

HPL does not refund money or issue refunds if a print does not work correctly – Coin Copiers will handle those issues.

If a customer leaves behind a card that has money, you can hold it for a short while in the event they come right back and identify the fact they left it. Cards such as these not claimed in a day or two are confiscated by Library and can be used to help hardship situations. There are no identifying numbers on the card unless a patron immediately on purchasing a card, marks it in some way as to identify it to you.

The special “Mini Till” device is to be used for ONE purpose only – After a person purchases a card from the card vend device, they can bring that card to you and have you transfer money from their patron account on Pharos ( you have a tool to read that balance from their patron card account) to their new debit card. A routine should exist to zero out their OCE Pharos balance when you process that transaction.

If you have any questions, please ask.

All problems are to be reported to the 800 number on the equipment.

Thanks

Ron

Ronald L. Stauss

Assistant Director - CTO

Houston Public Library

500 McKinney St.

Houston, TX 77002

Office 832-393-1400

Cell 832-748-1809

If you have any questions, please feel free to ask.

Thanks,

Justine