We’ve been getting a lot of questions about badges not unlocking when customers think they’ve reached a certain reading level. What has often been the case is that customers are counting books logged in May toward their Summer Reading Program goals.
Participants can back date reading, but since the program started June 1st, only books/minutes logged starting 6/1 will count toward completion. It is a little confusing because there is a “Reading Summary” box on the right-hand side of the screen when a person is in their account. This is a cumulative total of all reading, regardless of date logged. To see the number of books/minutes that have been logged during the program itself please check the “Program Participation” box (located just under the green row of buttons). That will show the programs that someone is participating in and how many books/minutes they’ve read for that program. Please see pic attached picture.
Please make sure to check the books/minutes for Game On! Summer Reading Program 2017 when a customer thinks they’ve reached a level but the badge hasn’t unlocked. If you run into any issues with an account, send us the customer’s name and email so we can investigate.
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