Happy FY2018 and Thanks for Your Hard Work in FY2017!!

From Liz Sargent, 7/3:

I just wanted to take the time to thank each one of you for the excellent FY2017 we just finished (June 30). Your dedication and devotion to serving Houstonians is appreciated and to be celebrated. I know this Summer is ALREADY bustling at all Libraries! You all are doing an amazing job keeping up!

Here is to an excellent FY2018 (July 1, 2017-June 30, 2018) that we just started. I wanted each person in Customer Experience to know what we are working towards in FY2018. Please find the Customer Experience FY2018 Goals below and attached to this email.

1.      After School Zones (ASZ): Expand ASZ locations from 16 to 18, regularly use kits to increase the STEM/STEAM focus of ASZs, and evaluate current structure and format of ASZs internally and through YPQI.

2.      International Services: Continue evaluating and expanding International Services programs (Citizenship, ESOL, Living Room @ HPL, etc.).

3.      Linking to Us: Continue collecting customer videos to help tell Houston Public Library’s story.

4.      Managers/Supervisors Bootcamp: Hold a second Managers Bootcamp during FY2018 with all Customer Experience Managers and Assistant Managers including a component applicable to all Customer Experience Supervisors.

5.      Notary: Expand locations from 13 to 15 and continue evaluating the program during FY2018.

6.      Outreach: Continue providing outreach to area schools in support of Learning Link and connect and partner with other area organizations as appropriate. 

7.      Programming: Evaluate current programming offered at each location with support from Systemwide Programming.

8.      QLess: Launch the QLess software to manage the waitlist for Passports with continuous monitoring and evaluation of the service.

9.      Very Ready Reading: Continue providing story time in the Very Ready Reading format and utilize the story time kits regularly. 

10.   Workforce Literacy: Expand Open Job Labs to 25 locations and continue evaluating and expanding Workforce Literacy Classes (Computer Classes, ESOL, Citizenship, Job Readiness Seminars, Small Business Workshops, Workforce Solutions, etc.)

These goals are aligned with HPL’s FY2018 system goals as well as Mayor Sylvester Turner’s goals specificallyComplete Communities.

Please keep these all in mind during FY2018. Here’s to an excellent FY2018!!